Frequently Asked Questions
Q. Does the price include set up and delivery?
A. Yes, the price includes set up for inflatables (except for large or special events). We do not setup tables and chairs unless requested, and it is an additional charge. Delivery fees may apply for areas farther out. Remember prices do not include sales tax. We have a $100 base minimum for all orders.
Q. Do you deliver to other cities?
A. Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q. Does the standard rental time include your set up time?
A. No. We typically arrive early to set up so you get the entire rental time to play.
Q. When do you set up?
A. That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q. We've rented some really dirty units from other companies in the past. Are they always that dirty?
A. No. Our inflatable units and products are inspected and cleaned after every rental. 808 Island Jumpers & Event Rentals Inc. cleans and disinfects after every rental.
Q. Do we have to keep it plugged in the entire time?
A. Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator (3500 watts or higher). Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q. What about parks? Do parks have electricity?
A. We love setting up at parks but some parks do NOT have electricity. If you want to set up at a park and you need a generator (3500 watts or higher), we rent generators (full with gas) at a reasonable cost. If a permit is required to set up at a park, it is your responsibility to obtain a permit.
Q. What payments do you take?
A. Cash or Credit Cards via Square, Venmo, CashApp. If paying by cash, please have exact change as our drivers do not carry cash. If paying by card (credit or debit), a 4% processing fee will be added to your total.
Q. What if we need to cancel?
A. Please check out our policies page for details. Generally, NO REFUNDS will be made after the equipment has been delivered. Deposits are non-refundable for cancellations made within 14 days prior to event. For cancellations made before the 14 days, the deposit will be held as credit for Lessee to use for future events within the same calendar year (in the amount minus the credit card processing fee).
Q. Do you require a deposit?
A. Yes, all orders require a 30% Credit Card non-refundable deposit. If you cancel your order at least 14 days prior to your rental date, you will receive a raincheck that is good for the same calendar year. If you cancel between 2-13 days prior to your rental, no raincheck will be given.
Q. How big are the bounce houses?
A. Most of our bounce houses are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bounce houses need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the bounce house. The sizes listed with each inflatable unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q. What about the big water slides? Any special requirements?
A. Check the requirements listed with each water slide. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The inflatable units can weigh up to 650 pounds so we need a clear path with ample room.
Q. What surfaces do you set up on?
A. It is best to set up on grass (our favorite and best for the kids), asphalt and concrete. Sorry, we can't set up on any type of rocks, gravel, cinder, landscaping debris (weeds, dead grass) as the constant rubbing will wear through the vinyl jumps. If you have dogs and other animals that roam the set up area, please make sure to have their droppings picked up before we arrive. We don't want to be surprised by any landmines. :) This is the same for any toys or sharp objects laying on and around the set up area.
Q. Can we see a copy of your contract and safety rules?
A. Yes. There should be a link in your receipt once you've ordered or you may contact our office.
Q. Are we responsible for the unit if it gets a tear or damaged in any way?
A. Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. sharp objects being brought into our units, not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.